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Brazil kicks off 5G auction 5G. Check trade-in value Shop new phones. Make your move seamless. Want to transfer your number? Get the details. Need to back up your phone? Back up your current one, so your contacts, pictures, and more are ready to go. See how. Save when you switch. Still on contract? Find out how. In rare instances, your number may not be eligible if we don't have a transfer agreement with your original service provider.
If this happens, we can give you a brand new number. A single line, wireless or landline, typically takes two business days or less, but can take up to 10 business days. Multiple lines may take up to 10 days, but most multi-line requests are completed within six calendar days. You definitely don't want to lose any important information. We recommend backing up your contacts, voicemail, and text messages before transferring your number to T-Mobile.
No, you haven't fallen into a parallel universe, you're just experiencing Dual Service. This is a period of up to 24 hours where service may be active on both phones. If you have to call during this time, stay on the line.
You'll get a text message from T-Mobile to let you know the porting process has started. Don't cancel service for your old phone yet! Once you get a confirmation message from T-Mobile that the transfer is complete, cancel your service with your previous carrier.
Sometimes it works, sometimes it does not. If you are porting your new number over top of an existing one, your existing 2 year contract period will not be restarted. So if you have, for example, 5 months left on your contract, only the 5 months will be left on the line after your port request goes through. But confirm this with your representative just to make sure a mistake is not made. Unlike with Verizon Wireless, T-Mobile does not need to program the phone handset.
The intelligence of what the telephone number is and will be is transmitted to the handset through the SIM card, and not the handset such as in Verizon Wireless. If your number is being ported from another wireless carrier, the acknowledgement and approval of the port request by the losing carrier can usually be instantaneous. Hence, a wireless-to-wireless port will normally take less than 24 hours to complete, including over the weekends.
However, it might take only minutes. If your number is being ported from a landline or VOIP carrier this will normally take about business days not calendar days.
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